Privacy Statement
This Developer Support Privacy Statement and Notice at Collection only applies to personal information collected by Canon U.S.A. in connection with your use of this Developer Support Website.
Last updated: July 1, 2023
If you are a California resident, you have certain rights under the California Privacy Rights Act (“CPRA”). To find the Notice at Collection, and to learn more about your rights see the California Privacy Rights section of this Privacy Statement.
The Developer Support website (the “Site”) is operated by the Canon U.S.A., Inc. (“Canon U.S.A.”) team that supports the Site (the “Developer Support Team,” “we,” “us,” and “our”) and provides support for your development efforts for Canon office equipment and the resources associated with those products, including the imageRUNNER, imageRUNNER ADVANCE, imageRUNNER ADVANCE DX, imagePRESS, imagePRESS Lite, imagePROGRAF, imageCLASS, imageFORMULA, ScanFront, and LaserBeam printer product lines. We respect your concerns about privacy and value our relationship with you. This Privacy Statement (“Privacy Statement”) is intended to inform you of the types of information we collect, either online or offline, as well as our policies and practices regarding the collection, use, and disclosure of that information, through the Site, and how that information is processed by the Developer Support Team, Canon U.S.A., and Canon U.S.A.’s affiliates (collectively “Canon”).
The Site is intended for business use by business users residing and located in North America, South America and the Caribbean.
Please read this Privacy Statement carefully, because by using the Site, you are acknowledging that you have read, understand and agree to the terms of this Privacy Statement, and consent to the manner in which we may collect, use and disclose the information described herein. In addition, by using the services available through the Site, you are acknowledging that you have read, understand and agree to the Developer Support Terms of Use which govern your use of the Site and any content you submit or any assets you receive via the Site. If you do not agree to the terms of this Privacy Statement and the Developer Support Terms of Use, you are not permitted to access or use the Site.
1. THE INFORMATION WE COLLECT AND HOW WE COLLECT IT
2. HOW WE USE THE INFORMATION WE COLLECT
3. HOW WE DISCLOSE THE INFORMATION WE COLLECT
5. OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
6. YOUR PRIVACY RIGHTS, CHOICE AND ACCESS
11. TRANSFER TO OTHER COUNTRIES
12. RIGHT TO MODIFY THIS PRIVACY STATEMENT
1. THE INFORMATION WE COLLECT AND HOW WE COLLECT IT
We and our service providers may collect information when you provide information to us and when information is collected automatically from your interaction with the Site.
Personal Information
You may choose to give us personal information to allow us to communicate with you, or provide you with services. Our online forms may ask for a small amount of relevant information, such as name, company name, email address, postal address, and telephone number.
The types of personal information the Developer Support Team may collect from you may include:
• Business and personal contact information, such as name, postal address, phone number, email address, company name, company address, company email address, title, industry, article and post;
• Information about your Canon device, such as your camera and lens model and/or serial number, details about the SDK (Software Development Kit) application(s) you have selected, your SDK development environment(s) and your reason for using the SDK application(s), and other relevant information when you contact us for help;
• Other unique information such as user IDs and passwords, product functionality, product and service preferences, and contact preferences;
• Geolocation data such as your Internet Protocol (IP) address, physical location (with your express consent), and other similar location information collected when you interact with the Site;
• Details of the products and services you have purchased from us or which you have inquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries;
• Technical information related to your device (including model number, serial number, unique device identifier, diagnostic information, usage data, system logs, application configurations, consumables status, etc.);
• Any additional information relating to you that you provide to us directly through our websites or applications or indirectly through use of our websites, applications or online presence, through our representatives or otherwise; and
• Information you provide to us through our service center, customer surveys or visits by our representatives from time to time.
Usage Information
In addition to the information you may voluntarily provide, the Developer Support Team may collect information automatically when you access or use the services available through the Site or a website “powered by” another company on behalf of the Developer Support Team through our use of data collection technologies, including web beacons, Cookies (as defined in the following paragraph), and embedded web links. These technologies collect certain traffic information that your browser sends to a website, such as your browser type and language, browser history, access times, and the address of the website from which you arrived. They may also collect information about your IP address, unique device identifier, geolocation information, clickstream behavior (e.g., the pages you view, the links you click, and other actions you take in connection with Developer Support Team websites or “powered by” websites) and product information. The Developer Support Team may also use some of these technologies in connection with emails and communications sent from the Developer Support Team and therefore may collect information using these tools when you open the email or click on a link contained in the email.
Below are some additional details on how we use Cookies and other technologies:
Cookies
Cookies are data files placed on a device when you use it to visit any of the services available on the Site (“Cookies”). We may use Cookies: (i) to collect and store certain information about you, (ii) for security purposes, (iii) to store your preferences and settings, (iv) to enable your sign-in, (v) to provide personalized product suggestions, (vi) to maintain and improve our website, (vii) to generate analytics regarding the performance of the services on the Site, (viii) to facilitate site navigation, and (ix) to personalize your experience while using the services on the Site. Cookies can remain in your computer for the duration of a browsing session or for a predetermined period of time. Cookies that remain in your computer for the duration of a browsing session are called "session" cookies. Cookies that remain in your computer for a predetermined period of time are called "persistent" cookies. We may use persistent cookies to show you recently-viewed products, provide you with product or service recommendations, or otherwise provide you with a customized experience.
To see a list of the Cookies that are used on the Site, click here.
If you would prefer not to accept Cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a Cookie, which lets you choose whether or not to accept it; (ii) disable existing Cookies; or (iii) set your browser to automatically reject any Cookies.
Please be aware that if you disable or reject Cookies, some features and services offered or present on the Site may be slower or may not work or display properly.
Other Technologies. We may use standard Internet technology, such as web beacons (also called clear GIFs or pixel tags) and other similar technologies, to track your use of our Site. We also may include web beacons in email messages, newsletters and advertisements to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Site we offer and measure the overall effectiveness of our online content and the products and services we offer through the Site.
Collection by Other Companies
We may allow other companies, including our authorized service providers, advertising agencies and marketing partners to use tracking technologies, such as Cookies and web beacons, to collect information about your visits to this and other websites on the Site. This information generally enables them to track and gauge the effectiveness of our Site and of various marketing campaigns and to serve ads about events, goods and services that may be of interest to you when you visit this or other websites across the Internet.
We may keep your information for as long as required by applicable law or to the extent we have a legitimate and lawful purpose to do so.
2. HOW WE USE THE INFORMATION WE COLLECT
Personal Information.
We may store, analyze, combine, and otherwise use the information we collect, either directly or indirectly, to: Display in your user profile, or otherwise on the Site, to other Developer Support members or to the public, your information to enable individuals to discover information about the individuals who participate and/or use the Site;
• Display in your user profile, or otherwise on the Site, to other Developer Support members or to the public, your information to enable individuals to share information with one another;
• Improve the Site and the way we do business with our current and potential employees, customers, dealers, distributors and resellers;
• Verify your identity;
• Respond to your questions and requests;
• Communicate with you about your transactions on the Site, and about Canon U.S.A. products, services and solutions;
• Deliver the products and services you have requested;
• Manage your account and provide you with customer support;
• Provide you with information about Canon U.S.A., its parent, successors, subsidiaries, affiliates and related entities (collectively, “Canon” or “Canon Group”), Canon’s services, products and promotions, or any other offers that may be of interest to you, unless you opt out or request not to receive this information;
• Perform research and analysis about usage and potential interest in our products, services, or content;
• Develop and display content and advertising tailored to your interests on the Site;
• Help us improve the overall accuracy and completeness of the information;
• Allow us to deliver a personalized and responsive Site, which can take actions based on the data you provide;
• Enforce and ensure compliance with this Privacy Statement, the Developer Support Terms of Use, and applicable law, including to protect the rights, property or safety of Canon, Canon U.S.A.’s, dealers, distributors and resellers or any other person and the copyright-protected content of the Site, or for internal or external auditing purposes;
• Prevent, detect or investigate a crime or other breach of law or requirement, loss prevention or fraud;
• Support the technical functionality of the Site, develop new products and services, and analyze your use of the Site, including your interaction with advertising, products and services that are made available, linked to or offered in the Site; and
• As otherwise stated in this Privacy Statement.
3. HOW WE DISCLOSE THE INFORMATION WE COLLECT
Affiliates
Canon U.S.A. is part of the Canon family of companies and, as a result, the Developer Support Team may disclose your information to Canon U.S.A.’s affiliates which may be located outside of the country you reside and are located in, including, but not limited to, Canon U.S.A.’s parent company Canon Inc., located in Japan. When you provide information via the Site, Canon U.S.A. will also share your information with Canon U.S.A.’s affiliates to enable them to inform you of products, promotions, or other offers that may be of interest to you.
Service Providers
We retain service providers and suppliers to manage or support our business operations, provide professional services, deliver products, services and customer solutions and to assist with marketing and communication initiatives. These providers include, for example, hosting and IT service providers, website management and support service providers, email service providers, automated data processors, credit card processors, debt collectors, shipping agents, and providers of marketing, communications, order fulfillment, delivery, customer support, and live-help services. We may disclose your information to these companies to enable them to provide you with services on our behalf, and for the purpose of conducting general business analysis. For example, we may disclose website usage and marketing information to our marketing partners. In any event, we expect our service providers to use your information only to perform the service for which they are engaged, while also complying with all applicable laws, and pursuant to our instructions. You expressly consent to your information being used as set forth in this Section.
From time to time, Canon U.S.A. participates in initiatives, which include websites "powered by" another company on behalf of Canon U.S.A. As part of these initiatives, certain Canon U.S.A. services and communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both Canon U.S.A. and the other companies participating in these initiatives. For example, you may receive communications from Canon U.S.A. and other companies or have the opportunity to register online for software products from multiple companies. You can always choose to opt out of receiving communications from those other companies. If you choose to provide personal information to the other companies with different privacy policies and practices, that personal information will be handled according to the respective privacy statements and policies of those companies, which may differ from Canon U.S.A.’s policies and practices.
Legal Proceedings
We may also disclose your personal information:
• In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law; (In such cases, we may raise or waive any legal objection or right available to us.)
• When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of Canon, our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; to address security or technical issues; or to enforce our Developer Support Terms of Use or other agreements or policies; and
• In connection with a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
The Site is not directed to children under the age of 18, and we do not knowingly collect, use or disclose personally identifiable information from children under 18.
5. OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We will use your personal information:
• With your consent, which you may withdraw at any time;
• If it is in our legitimate interest to do so (for example, when we need to disclose your information to our business partners or service providers to provide the services); or
• If we need to do so in order to comply with a legal obligation.
6. YOUR PRIVACY RIGHTS, CHOICE AND ACCESS
Please note that submission of the form accessible via the link below only exercises your rights with respect to personal information you have shared with the Developer Support Team.
You have the right to request us to:
• Provide you a copy of the personal information that we have collected about you, to the extent that we store or maintain that information;
• Not send you marketing or promotional emails or other communications;
• Correct or update your personal information;
• Delete your personal information;
• Stop processing your personal information; or
• Requesting that we not share your personal information with third parties.
• Not disclose your personal information to third parties; and
• Not contact you in the future.
If you wish to access or delete your personal information, please Click here
to submit your request.
If you wish to make any of the other above requests (for example, if you wish to submit a request to no longer receive communications, including marketing communications, from the Developer Support Team), please:
• Click unsubscribe in the email that you receive from us; or
• Click here
.
Please note that where you unsubscribe from our marketing communications, we will keep a record of your communication information (including email address) to ensure we do not market to you in the future. We may send you other types of transactional and relationship email communications, such as service announcements and administrative notices without offering you the opportunity to opt out of receiving them. Additionally, the Business Information Communications Group of Canon U.S.A. may communicate with you from time to time about certain office solutions that may be of interest to you.
We are under no obligation to store your personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information.
It may not always be possible to completely remove or delete all of your personal information from our databases without some residual data remaining because of backups and other reasons. Additionally, please be aware that we may need to retain some of your personal information in order to maintain our records, comply with our legal obligations, resolve disputes, or enforce our agreements. We may also keep a record of correspondence with you (for example if you have made a complaint about a product or our Site) to protect us from a legal claim.
Collection, Disclosure, and Sale or Sharing of Personal Information
We collect, and in the last twelve (12) months, we have collected, disclosed for a business purpose and sold/shared the following categories of personal information:
|
Category of Personal Information |
Specific Personal Information Collected |
Disclosed for Business Purpose |
|
Sold or Shared |
|
|
Personal Identifiers |
|
Yes |
Canon or other persons, as described in this Privacy Statement |
No |
Not applicable |
|
Payment Information |
None |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
|
Protected Classification Characteristics |
None |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
|
Commercial Information |
model, serial number, unique device identifier, diagnostic information, usage data, system logs, application configurations, consumables status, etc.);
|
Yes |
Canon or other persons, as described in this Privacy Statement |
No |
Not applicable |
|
Internet/Network Information |
|
Yes |
Canon or other persons, as described in this Privacy Statement |
No |
Not applicable |
|
Geolocation Data |
IP Address |
Yes |
Service Providers |
No |
Not applicable |
|
Sensory Information |
None |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
|
Other Personal Information |
Information about your personal preferences (such as |
Yes |
Canon or other persons, as described in this Privacy Statement |
No |
Not applicable |
|
Inferences |
None |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
|
Sensitive Personal Information, |
None |
Not applicable |
Not applicable |
Not applicable |
Not applicable |
The Developer Support Team may disclose your personal information to service providers that support our businesses and perform services on our behalf, such as companies that deliver email marketing messages that you have requested from us. However, the Developer Support Team does not sell your personal information to, or share your personal information with, third parties.
Sensitive Personal Information
We do not collect any sensitive personal information.
Personal Information of Children Under Age 16
We do not collect, sell or share personal information of users we know to be less than 16 years of age.
Retention of Your Personal Information
For each of these categories of personal information, we retain your information for as long as it is reasonably necessary for the purposes for which the information was collected, and in accordance with applicable retention policies. The criteria used to determine our retention policies include the length of our relationship with you, your requests, ongoing contract and service obligations, and our legal obligations. We also retain information as otherwise required by applicable law.
Sources of Your Personal Information
As described above in the THE INFORMATION WE COLLECT AND HOW WE COLLECT IT section, we collect information directly from you when you provide it to us, automatically using cookies and other tracking technologies, from the categories of third parties listed in that section, and from publicly or commercially available sources that we deem credible.
For further information, you can also see the THE INFORMATION WE COLLECT AND HOW WE COLLECT IT section above.
Purposes for Your Personal Information
We collect or disclose personal information about you for the business purposes further described in the HOW WE USE THE INFORMATION WE COLLECT section above.
Do Not Track
Some browsers offer you the ability to opt out of cookie-based and other online tracking, which may be considered a “sale” or “sharing” of your personal information. As we do not sell or share any personal information as defined by the CPRA, if you activate a browser-based opt-out signal sent through the Global Privacy Control, we cannot effectuate your request.
The services available through the Site are not currently configured to recognize “do not track” or other browser-based signals. However, other settings within your browser may permit you to block Cookies or other technology that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser’s settings or consult your browser’s help information for more details. To learn more about browser tracking signals and Do Not Track please visit www.allaboutdnt.org.
Your California Privacy Rights
If you are a California resident, you have the right, under the California Privacy Rights Act (“CPRA”), to:
• Access, request and receive a portable copy of the personal information that we have collected about you in the last 12 months, and specifically:
• The categories and specific pieces of personal information we have collected about you;
• The categories of the sources of the personal information;
• The purposes for which your personal information is collected and used;
• The categories of personal information that the business disclosed for a business purpose, and for each category identified, the categories of third parties to whom that particular category of personal information was disclosed;
• The categories of personal information that the business sold or shared, and for each category identified, the categories of third parties to whom that particular category of personal information was sold or shared;
• Correct inaccuracies in your personal information;
• Delete your personal information; and
• Not be discriminated against by us for exercising any of these rights.
Right to Request Deletion of Personal Information
You also have a right to request us to delete your personal information. Upon verifying the validity of a deletion request, we will honor your request, and, if applicable, instruct any service providers and/or third parties to which we have disclosed your personal information to delete your personal information; however, please be aware that we may need to retain some of your information in order to maintain our records, comply with our legal obligations, resolve disputes, or enforce our agreements. It may not always be possible to completely remove or delete all of your information from our databases without some residual data remaining because of backups and other reasons. We may also keep a record of correspondence with you (for example if you have made a complaint about a product or our services) to protect us from a legal claim.
Exercising Your Rights
To submit your CPRA request with respect to personal information collected by the Developer Support Team in connection with the Site, please:
• click here; or developersupport@cusa.canon.com
• call 1-855-245-3277.
In your request, please identify yourself as a business user of these services.
When you submit a request to us, we will verify your identity before processing the request. In order to protect your personal information, you may be asked to provide two (2) or three (3) pieces of information to match our records so that we can reasonably verify your identity.
Authorized Agents
If you are a California resident and would like to designate an authorized agent to submit certain requests on your behalf, please send an email to the following email address: designatedagentrequest@cusa.canon.com. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request.
In your request, please identify yourself as a business user of these services.
If you are an agent of a California resident and would like to submit a request on behalf of a California resident, please submit the request to the following email address: designatedagentrequest@cusa.canon.com. After you submit the request, we will require additional information to verify the identity of the California resident, as well as your authority to act on behalf of the California resident.
In your request, please identify yourself as a business user of these services.”
California “Shine the Light” Disclosure
California Civil Code Section 1798.83 gives California residents the right to request, from a business with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business discloses to third parties for direct marketing purposes by such third party, and the identities of the third parties with whom the business has disclosed such information during the immediately preceding year. The Developer Support Team does not disclose your personal information to third parties for direct marketing purposes by such third party.
We may disclose your personal information to service providers that support our businesses and perform services on our behalf, such as companies that deliver email marketing messages that you have requested from us. The Developer Support Team does not sell your personal information to third parties, and does not share your personal information with third parties.
Our U.S. visitors may have shared information with other Canon U.S.A. product groups. If you are a California resident and wish to exercise your CPRA rights with respect to personal information you have shared with other Canon U.S.A. product groups, click here
Links. There are a number of places on the Site where you may click on a link to access other platforms or websites that do not operate under this Privacy Statement. For example, if you click on an advertisement or a third-party logo on the Site, you may be taken to a website that we do not control. These third-party platforms or websites, including subsites owned or controlled by other Canon Group companies, may independently solicit and collect information, including personal information, from you. We are not responsible for the privacy practices of these platforms and websites and cannot guarantee the security of any user data collected there. We recommend that you consult the privacy statements of all third-party platforms and websites you visit by clicking on the "privacy" link typically located at the bottom of the web page you are visiting.
Do Not Track. The Site is not currently configured to recognize “do not track” signals sent as a header by Internet browsers. However, other settings within your browser may permit you to block Cookies or other technology that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser's settings or consult your browser's help information for more details. To learn more about browser tracking signals and Do Not Track please visit www.allaboutdnt.com.
We may provide areas on the Site where you can, for example, post product reviews or reviews about the Site, ask or answer a question, communicate with others, and upload content (e.g., pictures, videos, audio files). Such postings, which may be administered by our service providers, are governed by the Developer Support Terms of Use and may also be subject to more specific terms that are integrated into that area of the Site. Service providers administering the postings may use tracking technology, such as Cookies, to collect information, and geolocation data, about your posting. Additionally, such postings may appear on other websites when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.
The Site may also include features that involve a shared platform with third-party services while you are on our websites. For example, we may allow you to sign in to your account on a social networking service to share your favorite Canon products or other information about Canon with friends on that service. If we offer or accommodate this kind of shared-platform or similar service, the company through which the service is provided, and to whom your information may be disclosed, will be identified by a recognizable icon. If you choose to use the service, information collected from you while you use our website may be transmitted to the company that operates the service. Additionally, once that information is disclosed to that company, its use of information about you will be subject to that company's privacy policy. Finally, your activity on any social networking service pages that, for example, refer to Canon U.S.A., include the Canon logo, or involve a Canon promotion, is guided by the general terms of the service operator or any specific terms for that promotion. You therefore should consult that company's privacy policy to understand how your information may be used and disclosed by that company.
When you submit information to the Developer Support Team through the Site, you should be aware that your information is transmitted across multiple computer systems on the Internet. Although we use reasonable and appropriate physical, technical and organizational security measures to protect your information from accidental loss and from unauthorized access, use, alteration and disclosure, no method of transmitting or storing electronic data on the Internet is ever completely secure, and we do not guarantee the security of such information at any time.
11. TRANSFER TO OTHER COUNTRIES
While Canon U.S.A. is a U.S. company, the Developer Support Team may collect and you may provide us with information wherever you are located. The Canon U.S.A. servers that process the data you provide us are located in the United States, Japan and other jurisdictions. By using the Site, or providing us with any information, you understand that the collection, processing, maintenance, transfer and storage of such information will occur in the United States, Japan and other countries where the privacy laws may be different from those in the country where you reside or are located, and waive any claims relating to the collection, processing, maintenance, transfer or storage of data outside of such country.
12. RIGHT TO MODIFY THIS PRIVACY STATEMENT
We reserve the right to modify this Privacy Statement at any time at our sole discretion. If we modify the Privacy Statement, we will post the revised statement here, with an updated revision date. Changes will be effective immediately (except for material changes) upon the posting of the revised Privacy Statement on the Site. In the event we make material changes to this Privacy Statement, we will notify you through the Site prior to the changes taking effect. Please note that if you do not agree to the modified Privacy Statement, you may not use the Site. Your continued use of the Site following the posting of the changes or any applicable notice period will mean that you accept those changes.
Should you have questions or concerns about this Privacy Statement, please submit your request here or mail your inquiry to the Developer Support Team at Canon U.S.A., Inc. - Customer Privacy, One Canon Park, Melville, New York 11747. In your request, please identify yourself as a business user of these services.
© 2023 Canon U.S.A., Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.